What does the red and green status on my dashboard indicate?

The red color indicates that the respective application or location is not active and on the contrary green color indicates that the respective application or location is active.

How long will it take me to start monitoring with Scout-itAI?

After implementation, you can easily add the application you want to monitor and in about five minutes you would be able to monitor the performance of the application.

What do the numbers mean on the status dashboard?

The numbers of the left side indicated the data loss percentage and the right side indicate the latency. These are used as the major KPIs of performance indicators.

What is the ‘Reliability Score’ on the dashboard?

Scout-itAI uses proprietary scoring formulas based on industries we have worked with. The reliability for any given service is calculated in real time to show how resilient that service is to experience.

Can I put the Scout-itAI dashboards up in all of our support centers without paying extra?

Yes, according to your ‘number of users’ agreement with A&I.

Can I add my own monitoring data from our tools to the Scout-itAI dashboards?

ScoutITAi’s enterprise pack has upgrades that allow users to integrate their own monitoring data and even include it to calculate the reliability score.

Is Scout-itAI just synthetically monitoring websites?

Unlike traditional synthetic monitors, Scout-itAI uses both active and passive network monitoring to create synthetic traffic for any given service path. Therefore, Scout-itAI can marry network performance with application performance in real-time.

How are the alerts configured?

You can configure alerts by creating Alert Global Policy. Alert can be set on monitoring type Data Loss, Data Jitter, and Latency. Set caution and danger threshold for monitoring types. When threshold matched, triggered alerts can be seen on the Manage Alert screen.

Can Scout-itAI monitor through a VPN?

Yes, since Scout-itAI utilizes synthetic monitoring, it can follow a network just like your users do.

How can Scout-itAI see into and monitor networks outside of my control?

Scout-itAI uses a synthetic or active monitoring approach rather than a legacy monitoring SNMP approach. This allows Scout-itAI to provide performance visibility into any network or web application that your users can reach.

Industry Solution

Retail & E-commerce

Prevent revenue-killing downtime and ensure flawless customer experiences across every digital touchpoint. Monitor transactions, inventory systems, and customer journeys in real-time.

Real-time transaction monitoring and fraud detection
99.99% uptime for peak shopping seasons
Customer journey tracking and cart abandonment alerts

Platform Performance

Live

$2.4M

Revenue Protected

99.99%

Uptime Achieved

KEY METRICS

Transaction Success 99.7%

Avg Page Load 1.2s

Cart Abandonment -45%

Loved by Retail and eComm Teams Worldwide

4.9/5 from 500+ reviews

"RPI gave us a single source of truth for reliability. We went from reactive firefighting to proactive prevention."

Sarah Chen

VP Engineering, TechCorp

"Cut our MTTR by 72% in the first month. The ROI was immediate and undeniable."

Michael Rodriguez

DevOps Lead, DataFlow

"Finally, a metric our executives understand. RPI bridges the gap between engineering and business."

Jennifer Park

CTO, CloudScale

Why Retail & E-commerce Choose ScoutIT AI

Every second of downtime means lost revenue. Protect your bottom line with proactive monitoring that prevents issues before customers notice.

Prevent Revenue Loss

Every minute of downtime during peak shopping costs thousands. Our predictive monitoring prevents outages before they happen, protecting an average of $2.4M in annual revenue.

$2.4M protected

Optimize Customer Experience

Slow pages lose customers. Monitor real-user experiences across every touchpoint and reduce cart abandonment by 45% with performance insights.

45% less abandonment

Scale for Peak Demand

Black Friday, Cyber Monday, flash sales—handle traffic spikes with confidence. Auto-scale infrastructure and maintain 99.99% uptime during your busiest moments.

99.99% uptime

Complete E-commerce Stack Monitoring

From storefront to fulfillment, monitor every system that drives your business

Transaction Intelligence

Real-Time Transaction Monitoring

Track every transaction from checkout to confirmation. Detect payment gateway issues, failed transactions, and fraud patterns in real-time. Reduce payment failures by 60% with intelligent alerting.

Payment gateway health and response time tracking
Failed transaction alerts with root cause analysis
Fraud pattern detection and anomaly alerts
Multi-currency and payment method monitoring

Experience Optimization

Customer Journey Analytics

Monitor real user experiences across every touchpoint. Track page load times, identify friction points, and get alerted when cart abandonment spikes. Improve conversion rates by understanding customer behavior.

Real User Monitoring (RUM) for actual customer experiences
Cart abandonment detection and recovery alerts
Page performance tracking by device and location
Checkout funnel analysis and drop-off prevention

Operations Management

Inventory & Fulfillment Systems

Keep your backend systems running smoothly. Monitor inventory management systems, warehouse operations, shipping integrations, and order processing workflows. Prevent stockouts and fulfillment delays.

Inventory sync monitoring across all sales channels
Warehouse management system (WMS) health checks
Shipping carrier API monitoring and failover
Order processing pipeline visibility and alerts

Scalability & Performance

Peak Season Performance

Black Friday, Cyber Monday, and flash sales generate 10x normal traffic. Our predictive capacity planning and auto-scaling alerts ensure your infrastructure handles the surge without breaking a sweat.

Traffic surge prediction and capacity alerts
Auto-scaling recommendations and automation
Load testing simulation and bottleneck detection
CDN and cache performance optimization

Customer Success Stories

See how leading companies are using Scout-itAI to prevent outages, reduce MTTR, and deliver exceptional reliability.

Fintech

CloudBank Financial

CTO

CHALLENGE

Required 99.99% uptime SLA with complex AWS infrastructure and compliance requirements.

SOLUTION

Deployed Scout-itAI's AWS-qualified monitoring with automated incident response workflows.

RESULTS

99.997%

Uptime Exceeding SLA targets

$2.4M

Cost Savings Annual downtime costs avoided

100%

Compliance Audit pass rate

"The ROI was clear within weeks. Scout-itAI pays for itself by preventing just one major incident per quarter."

Maria Santos - CTO, CloudBank Financial

Read Full Case Study

SaaS

TechCorp Solutions

VP of Engineering

CHALLENGE

Managing multi-cloud infrastructure across AWS, Azure, and GCP with limited visibility into performance bottlenecks.

SOLUTION

Implemented Scout-itAI's unified observability platform with AI-powered root cause analysis and predictive alerts.

RESULTS

75%

Reduction in MTTR

$1.8M

Annual cost savings from optimized infrastructure

50%

Fewer false alerts with AI filtering

"Scout-itAI's AI capabilities transformed how we monitor our infrastructure. We catch issues before they impact customers."

James Chen - VP of Engineering, TechCorp Solutions

Read Full Case Study

E-commerce

Global Retail Inc

Head of DevOps

CHALLENGE

Critical e-commerce platform experiencing frequent outages during peak shopping seasons, impacting revenue and customer trust.

SOLUTION

Deployed Scout-itAI's real-time monitoring with automated scaling recommendations and proactive incident prevention.

RESULTS

99.95%

Uptime during Black Friday

$5.2M

Revenue protected during peak events

90%

Reduction in incident response time

"During Black Friday, Scout-itAI prevented three potential outages that would have cost us millions. It's our secret weapon."

Sarah Johnson - Head of DevOps, Global Retail Inc

Read Full Case Study

Frequently Asked Questions

Everything You Need to Know

Get answers to common questions about Scout-itAI and our network monitoring platform.

Scout-itAI combines AI-powered predictive insights with comprehensive infrastructure observability in one unified platform. Instead of juggling multiple monitoring tools, you get unified logs, metrics, traces, and the Reliability Path Index (RPI) in a single dashboard. Our AI doesn't just alert you—it predicts issues before they happen and recommends fixes.

Scout-itAI uses advanced machine learning algorithms to analyze patterns in your infrastructure data. It learns from historical incidents, identifies anomalies, and predicts potential issues before they impact your services. The AI continuously improves its accuracy by learning from your environment's unique characteristics.

Getting started is simple. Schedule a free RPI assessment with our team, and we'll analyze your infrastructure in just 5 minutes. No credit card required. Our team will guide you through the setup process and help you integrate Scout-itAI with your existing tools.

No, Scout-itAI integrates seamlessly with your existing monitoring tools. We support integrations with popular platforms like Prometheus, Grafana, Datadog, New Relic, and more. You can use Scout-itAI alongside your current tools or gradually migrate as you see the value.

Our customers typically see significant cost savings through reduced downtime, faster incident resolution, and optimized infrastructure. Many customers report saving $1-2M annually by preventing major incidents and reducing false alerts. The exact savings depend on your infrastructure size and current monitoring costs.

Absolutely. Security is our top priority. Scout-itAI uses enterprise-grade encryption for data in transit and at rest. We're SOC 2 Type II certified and comply with GDPR, HIPAA, and other major compliance standards. Your data is never shared with third parties, and you maintain full control over your information.

Yes, Scout-itAI provides comprehensive compliance and SLA reporting features. Our platform generates detailed reports for uptime, performance metrics, and incident tracking that meet the requirements of major compliance frameworks. The Reliability Path Index (RPI) gives you a single metric to track service reliability across all your infrastructure.

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