What does the red and green status on my dashboard indicate?

The red color indicates that the respective application or location is not active and on the contrary green color indicates that the respective application or location is active.

How long will it take me to start monitoring with Scout-itAI?

After implementation, you can easily add the application you want to monitor and in about five minutes you would be able to monitor the performance of the application.

What do the numbers mean on the status dashboard?

The numbers of the left side indicated the data loss percentage and the right side indicate the latency. These are used as the major KPIs of performance indicators.

What is the ‘Reliability Score’ on the dashboard?

Scout-itAI uses proprietary scoring formulas based on industries we have worked with. The reliability for any given service is calculated in real time to show how resilient that service is to experience.

Can I put the Scout-itAI dashboards up in all of our support centers without paying extra?

Yes, according to your ‘number of users’ agreement with A&I.

Can I add my own monitoring data from our tools to the Scout-itAI dashboards?

ScoutITAi’s enterprise pack has upgrades that allow users to integrate their own monitoring data and even include it to calculate the reliability score.

Is Scout-itAI just synthetically monitoring websites?

Unlike traditional synthetic monitors, Scout-itAI uses both active and passive network monitoring to create synthetic traffic for any given service path. Therefore, Scout-itAI can marry network performance with application performance in real-time.

How are the alerts configured?

You can configure alerts by creating Alert Global Policy. Alert can be set on monitoring type Data Loss, Data Jitter, and Latency. Set caution and danger threshold for monitoring types. When threshold matched, triggered alerts can be seen on the Manage Alert screen.

Can Scout-itAI monitor through a VPN?

Yes, since Scout-itAI utilizes synthetic monitoring, it can follow a network just like your users do.

How can Scout-itAI see into and monitor networks outside of my control?

Scout-itAI uses a synthetic or active monitoring approach rather than a legacy monitoring SNMP approach. This allows Scout-itAI to provide performance visibility into any network or web application that your users can reach.

Industry Solution

Managed Service Providers

Multi-tenant monitoring and client SLA management at scale. Manage 100+ client environments from a single pane of glass with white-label capabilities and automated reporting.

Multi-tenant RPI dashboard with client isolation
Automated SLA reporting and breach prediction
White-label portal for client visibility

Client Overview

500+ MSPs

100K+

Client Environments

99.9%

Avg Uptime

KEY METRICS

Revenue Increase +35%

MTTR Reduction -67%

Client Retention +25%

Loved by MSPs Worldwide

4.9/5 from 500+ reviews

"RPI gave us a single source of truth for reliability. We went from reactive firefighting to proactive prevention."

Sarah Chen

VP Engineering, TechCorp

"Cut our MTTR by 72% in the first month. The ROI was immediate and undeniable."

Michael Rodriguez

DevOps Lead, DataFlow

"Finally, a metric our executives understand. RPI bridges the gap between engineering and business."

Jennifer Park

CTO, CloudScale

Why MSPs Choose ScoutIT AI

Designed specifically for managed service providers who need to scale efficiently while delivering exceptional client value

Increase Revenue Per Client

Upsell premium monitoring packages with white-label reporting. MSPs see an average 35% increase in monitoring revenue within 6 months.

+35% revenue growth

Reduce Operational Overhead

Automate repetitive tasks and reduce time spent on client monitoring by up to 60%. Focus your team on strategic initiatives.

60% time savings

Improve Client Retention

Prevent issues before clients notice them. MSPs using ScoutIT AI report 25% higher client retention rates.

25% better retention

Built for MSP Scale

Everything you need to deliver world-class monitoring services to your clients

Multi-Tenant Architecture

Complete Client Isolation at Scale

Manage from 1 to 1000+ clients with complete data isolation. Each client gets dedicated dashboards, alerts, and data retention policies with enterprise-grade security.

Per-client RPI scores and health metrics
Isolated alert policies and escalations
Custom data retention per client
White-label branding and domain mapping

SLA Management

Automated SLA Tracking & Reporting

Define, track, and prove SLA compliance automatically. Predict SLA breaches before they happen with AI-powered forecasting and keep clients informed with automated reports.

Real-time SLA tracking and reporting
Breach prediction and prevention alerts
Historical compliance audit trails
Automated client report delivery

White-Label Portal

Client-Facing Dashboards

Give clients visibility into their infrastructure health with branded portals. Build trust and reduce support tickets by 40% while strengthening your brand presence.

Custom branding and domain mapping
Client-specific dashboards and reports
Self-service incident history
Tiered access control for client teams

Customer Success Stories

See how leading companies are using Scout-itAI to prevent outages, reduce MTTR, and deliver exceptional reliability.

Fintech

CloudBank Financial

CTO

CHALLENGE

Required 99.99% uptime SLA with complex AWS infrastructure and compliance requirements.

SOLUTION

Deployed Scout-itAI's AWS-qualified monitoring with automated incident response workflows.

RESULTS

99.997%

Uptime Exceeding SLA targets

$2.4M

Cost Savings Annual downtime costs avoided

100%

Compliance Audit pass rate

"The ROI was clear within weeks. Scout-itAI pays for itself by preventing just one major incident per quarter."

Maria Santos - CTO, CloudBank Financial

Read Full Case Study

SaaS

TechCorp Solutions

VP of Engineering

CHALLENGE

Managing multi-cloud infrastructure across AWS, Azure, and GCP with limited visibility into performance bottlenecks.

SOLUTION

Implemented Scout-itAI's unified observability platform with AI-powered root cause analysis and predictive alerts.

RESULTS

75%

Reduction in MTTR

$1.8M

Annual cost savings from optimized infrastructure

50%

Fewer false alerts with AI filtering

"Scout-itAI's AI capabilities transformed how we monitor our infrastructure. We catch issues before they impact customers."

James Chen - VP of Engineering, TechCorp Solutions

Read Full Case Study

E-commerce

Global Retail Inc

Head of DevOps

CHALLENGE

Critical e-commerce platform experiencing frequent outages during peak shopping seasons, impacting revenue and customer trust.

SOLUTION

Deployed Scout-itAI's real-time monitoring with automated scaling recommendations and proactive incident prevention.

RESULTS

99.95%

Uptime during Black Friday

$5.2M

Revenue protected during peak events

90%

Reduction in incident response time

"During Black Friday, Scout-itAI prevented three potential outages that would have cost us millions. It's our secret weapon."

Sarah Johnson - Head of DevOps, Global Retail Inc

Read Full Case Study

Frequently Asked Questions

Everything You Need to Know

Get answers to common questions about Scout-itAI and our network monitoring platform.

Scout-itAI combines AI-powered predictive insights with comprehensive infrastructure observability in one unified platform. Instead of juggling multiple monitoring tools, you get unified logs, metrics, traces, and the Reliability Path Index (RPI) in a single dashboard. Our AI doesn't just alert you—it predicts issues before they happen and recommends fixes.

Scout-itAI uses advanced machine learning algorithms to analyze patterns in your infrastructure data. It learns from historical incidents, identifies anomalies, and predicts potential issues before they impact your services. The AI continuously improves its accuracy by learning from your environment's unique characteristics.

Getting started is simple. Schedule a free RPI assessment with our team, and we'll analyze your infrastructure in just 5 minutes. No credit card required. Our team will guide you through the setup process and help you integrate Scout-itAI with your existing tools.

No, Scout-itAI integrates seamlessly with your existing monitoring tools. We support integrations with popular platforms like Prometheus, Grafana, Datadog, New Relic, and more. You can use Scout-itAI alongside your current tools or gradually migrate as you see the value.

Our customers typically see significant cost savings through reduced downtime, faster incident resolution, and optimized infrastructure. Many customers report saving $1-2M annually by preventing major incidents and reducing false alerts. The exact savings depend on your infrastructure size and current monitoring costs.

Absolutely. Security is our top priority. Scout-itAI uses enterprise-grade encryption for data in transit and at rest. We're SOC 2 Type II certified and comply with GDPR, HIPAA, and other major compliance standards. Your data is never shared with third parties, and you maintain full control over your information.

Yes, Scout-itAI provides comprehensive compliance and SLA reporting features. Our platform generates detailed reports for uptime, performance metrics, and incident tracking that meet the requirements of major compliance frameworks. The Reliability Path Index (RPI) gives you a single metric to track service reliability across all your infrastructure.

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